Once you register and create an account, you will receive your locker number and shipping directions. Then shop and enjoy! We always recommend that you ship to our facility using shipping companies such as DHL, FedEx, UPS, or USPS because they provide online tracking and proof of delivery (POD).

You receive an international locker at our International Logistics Center located in Miami, Florida, which will be your new shipping address in the United States. Here, all the items received in your locker with be processed, prepared, and then delivered directly to your door. You will also receive online tracking as well as automatic package update alerts. Box Correos also provides 24/7 customer support 365 days a year!

We guarantee quality service for your packages from the moment they arrive in our facility until the final delivery. We also guarantee that an automatic insurance of $100.00 US dollars will be added to every shipment sent to you!

Your Box Correos account has an indefinite lifetime; however, your account can be disabled should your locker be idle for 1 year or if you fail to make your payments on time.

Yes. Your Box Correos locker is yours and you are free to give access to it to whomever you would like! Remember: You are responsible for your locker and all delivery fees incurred from your locker will be deducted from your credit card on file. Also, regardless of the name on the package, all packages received in your locker will be sent to your address that is registered to your account.

Yes. Please refer to our Restricted Shipments page on our website for further details.

Internet tracking is an easy and accurate way to track all your packages! The Box Correos internet tracking allows you to monitor your package status and delivery updates from the moment your package is received at our facility and up until it is safely delivered to your home!

No.

Should you receive any restricted items packages, then the package will be shipped as general cargo with Urgent Delivery. Your package will be retained by Customs in your country and will require that you hire a Customs Brokerage Company in order to receive it.

You are responsible for the local laws enforced by your country; however, you may contact us at Box Correos prior to your purchase in order to verify any possible restrictions.

You pay for your items directly to the website you bought them from. Then, all services handled by Box Correos will be charged to the credit card on your account.

No. Duties and Custom’s Fees will be charged by our agent in your destination country in your local currency.

Customs duties are will be collected prior to delivery. To calculate customs duties, please visit our Shipping Calculator section of the site. This process may vary slightly depending on country.

Yes, Our advanced system is highly protected by the latest in online security. All of your personal information is strictly confidential and handled with the utmost care Guaranteed!

The charges to your credit card for the items purchased will be made by whatever online company you purchase the item from. Box Correos has no involvement in that transaction.

Box Correos allows you to shop in over 12,000 US store! Shop as you normally would online and when making your purchase, enter our Miami Address and your locker number in the shipping address. Once your packages are received at our facility, you can monitor them through our advanced internet tracking on our website!

Your Billing Address is the address that is associated with the credit card used to purchase the items at the online store.
Your Shipping Address is our address in Miami where your items will be shipped to. Please refer to the Your Address in Miami page on our website: Juan Gonzalez (Your Account #)
9990 NW 14th St, Ste 110
Doral, FL 33192
USA

No Problem! If you forget your password, simply click the “Forgot Password” link displayed when signing into your account. Our automated Customer service system will send your password to the email registered to your account.

Once you complete the registration form and provide a valid credit card number and email address, you simply go to the login link on our website and enjoy!

If your package is lost then please contact our customer support through our website. This is the most efficient way to resolve your issue!

No. The customs procedures are part of the service that Box Correos provides you with.

You will need to contact the company that your purchased the item from.

If you wish to contact box correos, please refer to the information below.

Text Message notifications are the easiest and most convenient way to track your packages! For a minimal fee, all package alerts and delivery status updates can be sent directly to your mobile phone via SMS Text Messages. Never miss an alert again!